Issue

Complaint management

1 story · discussed at 2 council meetings · 2 councils

The process of receiving, investigating, and resolving complaints made by individuals or groups regarding the conduct of council members or services. The process of handling and resolving complaints made against the council. The system for receiving, investigating, and resolving complaints. The process by which organizations manage and resolve grievances or dissatisfaction expressed by customers or residents.

Latest stories

  1. Lewisham Council Faces Low Resident Satisfaction with Housing Complaint Handling Lewisham residents are experiencing low satisfaction with the council's handling of housing complaints, with only 37% of tenants reporting satisfaction with the process. This... Lewisham 3 September 2026