Customer satisfaction
Redbridge Council aims to significantly increase customer satisfaction, as Westminster Community Homes addresses missed targets.
Redbridge Council is currently working to significantly increase its customer satisfaction rate from 34% to over 60% through its Customer Experience Programme, as reported in February 2026. This initiative follows the launch of the Redbridge Improved Website in September 2025, which aims to enhance how residents interact with council services. Meanwhile, Westminster Community Homes (WCH) missed its 2024/25 customer satisfaction target, achieving 71% against an 85% goal, with poor repairs service cited as the main reason in a July 2025 report.
Sutton Council received the highest possible C1 rating from the Regulator of Social Housing for compliance with housing consumer standards in November 2025. This achievement, which was discussed by the Housing, Economy and Business Committee, places the council among a small number nationally to reach this standard. Customer satisfaction generally refers to the degree to which customers are happy with the services they receive from councils.
Key facts
- Redbridge Council aims to increase its customer satisfaction rate from 34% to over 60%. Source
- The Redbridge Improved Website was successfully launched in September 2025. Source
- Sutton Council received a C1 rating from the Regulator of Social Housing in November 2025. Source
- Westminster Community Homes achieved 71% customer satisfaction for 2024/25, missing its 85% target. Source
- Poor reviews of the repairs service were the primary reason for Westminster Community Homes' shortfall. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.