Adult Social Care & Health Select Committee
Kensington and Chelsea's Adult Social Care & Health Select Committee is scrutinising a 51% rise in adult social care complaints.
Kensington and Chelsea's Adult Social Care & Health Select Committee is currently scrutinising a significant increase in adult social care complaints. A report presented to the committee in November 2026 showed that complaints rose by 51% in the 2025/26 financial year, from 67 to 103. Issues included late carer arrivals and poor communication, with the rise attributed to factors such as an increasing elderly population.
Despite the increase in complaints, 92% were responded to within the council’s target of 10 working days, even during a period affected by a cyber incident. The Adult Social Care Annual Complaints Report for 2025/26 also noted that increased accessibility, partly supported by AI, has contributed to the rise in reported issues.
The Adult Social Care & Health Select Committee is a committee of the Royal Borough of Kensington and Chelsea Council. Its responsibility is to scrutinise services related to adult social care and public health within the borough.
Key facts
- Complaints about adult social care in Kensington and Chelsea rose by 51% in the 2025/26 financial year. Source
- Adult social care complaints in Kensington and Chelsea increased from 67 to 103 in 2025/26. Source
- 92% of adult social care complaints were responded to within the council’s target of 10 working days. Source
- The Adult Social Care Annual Complaints Report for 2025/26 was presented to the committee in November 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 11 November 2026. Spotted a mistake? Email community@opencouncil.network.