pension overpayments
Redbridge Council is transitioning its pension administration to a new digital portal, aiming for cost savings.
Redbridge Council's Local Pension Board decided in December 2025 to end paper pension statements, aiming for annual cost savings and aligning with the council's digital programme. This move encourages pension scheme members to use a new digital platform, Engage, which replaced the Member Self Service (MSS) portal in January 2026. Existing MSS users were seamlessly migrated to the new system.
The transition to the Engage portal is part of Redbridge Council's broader effort to digitise services and encourage online engagement among scheme members. The council aims to generate significant annual savings by discontinuing postal statements. This administrative change was reviewed by board members at the Local Pension Board meeting in December 2025.
Key facts
- Redbridge Council's Local Pension Board decided in December 2025 to stop sending paper pension statements. Source
- The decision aims to generate significant annual savings for Redbridge Council. Source
- A new digital platform, Engage, replaced the Member Self Service portal in January 2026. Source
- Current users of the Member Self Service portal were seamlessly migrated to the new Engage platform. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.