backlog
Councils are addressing backlogs in social care patient reviews and essential home adaptations for residents.
Croydon Council is addressing a significant backlog in delivering aids and adaptations for residents, with 123 cases awaiting modifications. In April 2026, the council announced a new procurement process to have specialist contractors in place by September 2026, alongside assigning a dedicated housing officer to clear the backlog. The council aims to adapt eight to nine properties annually using Disabled Facilities Grants.
Bexley's Adult Social Care and Health Overview and Scrutiny Committee raised concerns in March 2026 regarding significant delays in planned patient reviews. The proportion of reviews completed within the target three-month timeframe fell to 55%, below the 70% target. Officers acknowledged this issue as a priority, partly attributing the dip in performance to various factors.
Croydon Council expects specialist contractors to be in place by September 2026 to help address the backlog in aids and adaptations. No upcoming council meetings are currently scheduled to discuss backlogs. This topic refers to a build-up of uncompleted tasks, such as patient reviews or home modifications, which councils are working to resolve.
Key facts
- Croydon Council is tackling a backlog of 123 cases for aids and adaptations. Source
- Croydon Council plans to have specialist contractors in place by September 2026. Source
- Bexley's planned patient reviews completed within three months fell to 55% in March 2026. Source
- The target for Bexley's planned patient reviews completed within three months is 70%. Source
- Councillor Nicola Taylor highlighted the issue of delayed reviews on March 18, 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.