Redbridge Improved Website
Redbridge Council is integrating its improved website into a wider customer experience programme aiming for higher satisfaction.
Redbridge Council is currently integrating its improved website into a wider Customer Experience Programme, which aims to increase customer satisfaction to over 60% from 34%. A report to the Strategy and Resources Policy Development Committee in February 2026 noted the website's contribution to 1.4 million year-on-year visits.
The Redbridge Improved Website, launched by Redbridge Council in September 2025, was developed over 18 months. It features a refreshed content strategy and an AI-powered search function, enhancing how residents interact with council services.
Key facts
- Redbridge Council aims for over 60% customer satisfaction. Source
- Website visits increased to 1.4 million year-on-year. Source
- The Redbridge Improved Website launched in September 2025. Source
- The website was developed over 18 months. Source
- The website features an AI-powered search function. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.