Issue

Service Request

1 story · 1 council

A reclassification of informal complaints under new complaint handling codes, which is expected to increase the number of formal complaints reaching ombudsman services.

Latest stories

  1. Hillingdon Council Sees Rise in Upheld Ombudsman Complaints After New Codes Implementation Hillingdon Council is experiencing an increase in upheld complaints to the Local Government and Social Care Ombudsman, a trend that has emerged following the implementation of... Hillingdon 20 February 2026