Westminster Community Homes
Westminster Community Homes is currently focusing on financial projections and improving customer satisfaction with its repairs service.
Westminster Community Homes (WCH) is projecting a £420,000 surplus for the 2026/27 financial year, an increase from the £370,000 forecast for 2025/26, according to its business plan presented to the Shareholder Committee in March 2026. The plan outlines strategic goals including delivering new affordable homes, investing in existing stock, and supporting homeless households.
Customer satisfaction with WCH's landlord services was 71% for 2024/25, below the 85% target, as reported to the Shareholder Committee in July 2025. A primary reason for this shortfall was poor reviews of the repairs service, though this represented an improvement from previous years.
The Shareholder Committee considered year-end updates for Westminster Community Homes' financial and operational performance for the 2025/26 period at its meeting in July 2026. Westminster Community Homes is a subsidiary of Westminster Council, focused on landlord services and social housing.
Key facts
- Westminster Community Homes projects a £420,000 surplus for the 2026/27 financial year. Source
- Customer satisfaction with Westminster Community Homes was 71% for 2024/25, below the 85% target. Source 1 Source 2
- Poor reviews of the repairs service were a primary reason for low customer satisfaction. Source 1 Source 2
- The Shareholder Committee reviewed Westminster Community Homes' 2024/25 performance in July 2025. Source 1 Source 2
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.