Complaints Handling Code
Enfield Council has updated its complaints policy to align with the Local Government and Social Care Ombudsman's code.
Enfield Council's Cabinet approved an updated Corporate Complaints Policy in March 2026, which came into effect from April 2026. This revised policy aligns with the Local Government and Social Care Ombudsman's updated Complaints Handling Code and incorporates feedback from the Housing Ombudsman. It shortens the investigation timeframe for Stage 2 complaints from 30 to 20 working days.
The Complaints Handling Code is a practice guide issued by the Local Government and Social Care Ombudsman, which councils use to ensure complaints are handled consistently and effectively. Councils update their policies to reflect this code, with an aim towards organisational learning and service improvement. No further council discussions or decisions on this topic are currently scheduled.
Key facts
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.