Issue

Open Calls

1 story · 1 council

A metric representing the number of outstanding service requests or tickets that have not yet been resolved.

Latest stories

  1. Lewisham IT Service Reports SLA Improvements and Reduced Open Calls The Shared Technology Service (STS) has reported improvements in its Service Level Agreement (SLA) performance for operational issues, alongside a reduction in open calls. The... Lewisham 19 March 2026