Issue

Incident response protocols

1 story · 1 council

Predefined procedures and guidelines for how to react to and manage IT incidents.

Latest stories

  1. Lewisham IT Service Reports SLA Improvements and Reduced Open Calls The Shared Technology Service (STS) has reported improvements in its Service Level Agreement (SLA) performance for operational issues, alongside a reduction in open calls. The... Lewisham 19 March 2026