Service User Satisfaction
Bexley councillors are addressing high staff turnover in Adult Social Care, which impacts service user satisfaction.
Bexley councillors called for concrete plans to improve care consistency and quality in Adult Social Care in March 2026, following concerns about service user satisfaction. The Adult Social Care & Health Overview and Scrutiny Committee heard that staff turnover in the formal care workforce reached 26.2%, exceeding the England average.
This high turnover, primarily driven by career progression and attraction to other employers, leads to inconsistent levels of care, particularly for individuals with dementia. No further meetings are currently scheduled to discuss these issues or the development of improvement plans.
Key facts
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