resident communication
Ealing Council is addressing concerns about resident communication, focusing on improving response times and accessibility for residents.
Ealing Council is currently addressing concerns regarding resident communication, particularly focusing on delayed officer responses and the need for more accessible channels. On October 20, 2026, Councillor Ajay Roy raised these issues during a Strategy and Change Scrutiny Panel meeting, highlighting difficulties residents face in getting timely replies from officers. The council's Housing and Environment Scrutiny Panel also reviewed strategies to improve resident communication in October 2026, specifically in relation to housing repairs.
This review by the Housing and Environment Scrutiny Panel in October 2026 included an update on the performance of the new Repairs Diagnostic Centre, which launched in August 2026, aiming to improve repairs response times. Separately, Southwark Council's Cabinet accepted recommendations to improve resident communication on March 16, 2026, following a review of the management of the first phase of the Chilton Grove Estate project.
Key facts
- Councillor Ajay Roy raised concerns about Ealing Council's resident communication and accessibility on October 20, 2026. Source
- Ealing Council's Housing and Environment Scrutiny Panel reviewed strategies to improve resident communication in October 2026. Source
- Southwark Council's Cabinet accepted recommendations to improve resident communication on March 16, 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 21 October 2026. Spotted a mistake? Email community@opencouncil.network.