Head of Pensions Administration
Councils are addressing significant software delays impacting McCloud Remedy calculations for pension members' annual benefit statements.
Both Kingston upon Thames and Sutton Pension Funds are experiencing significant software delays affecting the implementation of the McCloud Remedy. In September 2026, the Kingston upon Thames Pension Fund Panel was informed that industry-wide software issues prevented the inclusion of McCloud Remedy calculations in annual benefit statements for 3,483 members. Similarly, in July 2026, the Sutton Pension Board heard about potential delays in issuing Annual Benefit Statements due to software problems with Civica, impacting the loading of McCloud Remedy data.
The McCloud Remedy is a complex process to recalculate pensions and rectify age discrimination within the Local Government Pension Scheme reforms. The Head of Pensions Administration, a role responsible for overseeing pension administration, has been reporting on these challenges. For instance, Tom Taylor, Head of Pensions Administration, explained the issues to both the Kingston upon Thames Pension Fund Panel and the Sutton Pension Board.
Key facts
- In September 2026, the Kingston upon Thames Pension Fund Panel was informed of industry-wide software delays impacting McCloud Remedy implementation. Source
- McCloud Remedy calculations could not be included in annual benefit statements for 3,483 members in Kingston upon Thames. Source
- In July 2026, the Sutton Pension Fund faced potential delays in issuing Annual Benefit Statements due to software issues with Civica. Source
- Data loading for the McCloud Remedy onto Sutton's administration system was 89.17% complete in July 2026. Source
- The McCloud Remedy is a complex process to rectify age discrimination within the Local Government Pension Scheme reforms. Source 1 Source 2
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.