Resident outcomes
Councils are currently addressing housing service performance and developing strategic approaches to improve resident experiences and outcomes.
Tower Hamlets Council is addressing a significant housing repair backlog, with Councillor Wai highlighting an eight-to-nine-month wait for a critical repair in July 2026. Stephen Platt, Director of Housing, Property and Asset Management, acknowledged historical underinvestment and outlined plans to review the Mears Group contract, explore insourcing, and introduce a dedicated resource for leaks. In July 2026, Croydon's Housing Assurance Board also discussed its repairs service performance and strategies for improving tenant satisfaction.
Lewisham Council is enhancing its approach to co-creation and co-production in future strategies, aiming for greater agility, innovation, and a stronger focus on resident outcomes. This commitment followed a review of the council's Corporate Strategy 2022-2026 by the Overview and Scrutiny Committee in March 2026, which highlighted the need for improved resident engagement.
No upcoming meetings are currently scheduled to discuss resident outcomes. Resident outcomes refer to the results and impacts experienced by residents as a consequence of council services and policies, such as housing repair times or overall satisfaction with services.
Key facts
- In July 2026, Tower Hamlets Council was addressing a housing repair backlog, with one resident waiting nearly nine months for a critical repair. Source
- Tower Hamlets' Director of Housing, Property and Asset Management, Stephen Platt, outlined plans to review the Mears Group contract in July 2026. Source
- Lewisham Council committed to enhancing co-creation and co-production for a stronger focus on resident outcomes in March 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.