administration performance
Brent Pension Fund's administration performance remains strong, with high processing times and improved helpdesk service.
Brent Pension Fund's administration performance remained strong in the third quarter of the 2025/26 financial year, with 98.9% of cases processed on time, according to an update presented to the Pension Board in March 2026. All casework categories met the 95% Service Level Agreement target for the fund, which manages pension administration services.
The Pension Board also heard in March 2026 that helpdesk performance improved, with 87.8% of calls answered within three minutes and an average wait time of just over three minutes. Data quality continued to improve, with common data accuracy at 96.6% and conditional data at 87.0%.
Key facts
- Brent Pension Fund processed 98.9% of cases on time in Q3 2025/26, as reported in March 2026. Source
- Brent Pension Fund's helpdesk answered 87.8% of calls within three minutes in Q3 2025/26. Source
- Brent Pension Fund's common data accuracy was 96.6% in Q3 2025/26. Source
- Brent Pension Fund's conditional data accuracy was 87.0% in Q3 2025/26. Source
- All Brent Pension Fund casework categories met the 95% Service Level Agreement target in Q3 2025/26. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.