Helpdesk performance
The Brent Pension Fund's helpdesk performance improved in March 2026, with most calls answered within three minutes.
In March 2026, Brent Pension Fund's helpdesk performance improved, with an average wait time of just over three minutes, according to an update presented to the Pension Board. This meant 87.8% of calls were answered within three minutes during the third quarter of the 2025/26 financial year, an improvement on the previous quarter.
The effectiveness and efficiency of helpdesk services, including their responsiveness, are regularly reviewed by councils. For the Brent Pension Fund, overall administration performance remained strong, with 98.9% of cases processed on time in the third quarter of 2025/26, and no category falling below the 95% Service Level Agreement target.
Key facts
- Brent Pension Fund's helpdesk average wait time was just over three minutes in Q3 2025/26. Source
- 87.8% of Brent Pension Fund helpdesk calls were answered within three minutes in Q3 2025/26. Source
- Brent Pension Fund processed 98.9% of cases on time in Q3 2025/26. Source
- Data quality for Brent Pension Fund showed 96.6% common data accuracy in Q3 2025/26. Source
- Brent Pension Fund's conditional data accuracy was 87.0% in Q3 2025/26. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.