casework processing times
Brent Pension Fund maintained strong casework processing times in early 2026, with no upcoming discussions currently scheduled.
The Brent Pension Fund reported strong administration performance for the third quarter of the 2025/26 financial year, with 98.9% of cases processed on time, according to an update presented to the Pension Board in March 2026. All casework categories met the 95% Service Level Agreement target.
Helpdesk performance also improved, with an average wait time of just over three minutes and 87.8% of calls answered within three minutes. Data quality continued to improve, with common data accuracy at 96.6% and conditional data at 87.0%.
Key facts
- Brent Pension Fund processed 98.9% of cases on time in the third quarter of the 2025/26 financial year. Source
- No Brent Pension Fund casework category fell below the 95% Service Level Agreement target in Q3 2025/26. Source
- Brent Pension Fund's helpdesk answered 87.8% of calls within three minutes in Q3 2025/26. Source
- Brent Pension Fund's common data accuracy was 96.6% in the third quarter of the 2025/26 financial year. Source
- Brent Pension Fund's conditional data accuracy was 87.0% in the third quarter of the 2025/26 financial year. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.