member inquiries
Tower Hamlets Council is addressing the overwhelming number of member inquiries impacting customer service and staffing levels.
In March 2026, Tower Hamlets Council acknowledged the overwhelming number of member inquiries, which Councillor Nathalie Bienfait highlighted as a concern impacting customer service. Chief Executive Steven Halsey admitted the council needs more staff to manage the high volume and improve resident access to services. He also noted the need for IT infrastructure improvements.
Also in March 2026, Tower Hamlets councillors questioned the council's handling of ministerial directions concerning governance, audit, and resource use. Chief Executive Steven Halsey acknowledged the perception that the council's response appeared defensive, as suggested by Councillor Abdi Mohamed. This discussion reflects the role of member inquiries in scrutinising council operations.
Member inquiries are questions or requests for information submitted by councillors to the Mayor, Deputy Mayor, and Cabinet Members. The council is set to increase staffing levels to enhance customer service and manage the volume of these inquiries, alongside crucial improvements to its IT infrastructure.
Key facts
- Tower Hamlets Council acknowledged the need for more staff to manage the high volume of member inquiries in March 2026. Source
- Councillor Nathalie Bienfait voiced concerns in March 2026 regarding the overwhelming number of member inquiries. Source
- Chief Executive Steven Halsey admitted in March 2026 that the council requires additional staff to answer phones and improve IT. Source
- Tower Hamlets councillors questioned the council's handling of ministerial directions in March 2026. Source
- Chief Executive Steven Halsey acknowledged in March 2026 that the council's response to ministerial directions may have appeared defensive. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.