responsive repairs service
Councils are improving responsive repairs, addressing damp and mould, and enhancing overall service quality for tenants.
Greenwich Council's Housing and Neighbourhoods Scrutiny Panel received an update in April 2026 on its responsive repairs service, noting significant improvements and a reduction in outstanding repairs. The panel was informed that while damp surveys met their 10-day target, mould washes exceeded their 5-day target, being attended to within 7.7 days. Croydon's Housing Assurance Board also focused on improving repairs and customer satisfaction in April 2026, including efforts to improve complaint handling.
Enfield Council's Cabinet approved its Council Housing Service Plan for 2026/2027 in March 2026, aiming to enhance homes and services for tenants. This plan builds on the service's high C1 rating from the Regulator of Social Housing, awarded in July 2025. Tenant feedback highlighted communication as a crucial area for improvement.
Key facts
- Greenwich Council's Housing and Neighbourhoods Scrutiny Panel received an update on the responsive repairs service on April 1, 2026. Source
- Greenwich Council's mould washes are being attended to within an average of 7.7 days, exceeding the 5-day target. Source
- Greenwich Council's damp surveys are being completed within 9 days, meeting the 10-day key performance indicator. Source
- Enfield Council's Cabinet approved the Council Housing Service Plan for 2026/2027 in March 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.