customer first
Bexley Council is updating its Delivery Framework, which includes the "customer first" operating principle.
Bexley Council's Public Cabinet updated its Delivery Framework in April 2026, which includes the "customer first" operating principle highlighted by Councillor David Leaf. The framework aims to enhance accountability and oversight by aligning corporate priorities with daily operations, and integrates five core components.
The Delivery Framework, where the "customer first" principle is solidified, seeks to improve alignment, provide clearer accountability, and strengthen assurance. This is intended to lead to more timely performance conversations when delivery is at risk, according to a report to the Public Cabinet in April 2026.
Key facts
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.