Repairs Service
Ealing Council is reviewing its housing repairs service performance, while Lewisham's Housing Select Committee expressed dissatisfaction with a housing association's preparedness.
Ealing Council's Housing and Environment Scrutiny Panel reviewed its housing repairs service performance in October 2026. The panel noted improvements but also under-performance in August 2026, which a report to the committee said was due to contractor resource pressures, vacancies, and service transition activity. Strategies to enhance resident satisfaction and service delivery were discussed.
In March 2026, Lewisham's Housing Select Committee expressed significant dissatisfaction with housing association L&Q's repairs service preparedness. The committee recommended its Chair write to L&Q's CEO to convey these concerns, despite L&Q reporting high completion rates for day-to-day and emergency repairs within Service Level Agreements.
Key facts
- Ealing Council's Housing and Environment Scrutiny Panel reviewed its housing repairs service performance in October 2026. Source
- Ealing's housing repairs service showed under-performance in August 2026 due to contractor resource pressures and vacancies. Source
- In March 2026, Lewisham's Housing Select Committee expressed significant dissatisfaction with L&Q's repairs service preparedness. Source
- Lewisham's Housing Select Committee recommended its Chair write to L&Q's CEO regarding repairs service concerns. Source
- L&Q reported completing 75% of day-to-day repairs and 96.7% of emergency repairs within Service Level Agreements. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 16 October 2026. Spotted a mistake? Email community@opencouncil.network.