Oracle
Councils are addressing issues and modernising their Oracle enterprise software systems for finance and HR operations.
Barnet Council's Finance and Growth Overview and Scrutiny Sub-Committee raised concerns in July 2026 regarding systemic invoicing issues within adult social care, which have persisted for at least a decade. A report to the committee noted that the council's Oracle system struggles with backdated invoicing and payment plans, generating a new dunning letter for every debt rather than consolidating them.
Other councils are working on improving their Oracle systems. Croydon Council completed its Oracle Improvement Programme in September 2025, enhancing efficiency in financial and HR operations, including an expenses reimbursement module. Hillingdon Council launched a Financial Modernisation Programme in July 2025 to overhaul its financial systems and embed processes and controls in its Oracle system.
Key facts
- Barnet Council's Oracle system struggles with backdated invoicing and payment plans, as noted by a committee in July 2026. Source
- Croydon Council completed its Oracle Improvement Programme in September 2025, enhancing financial and HR operations. Source
- Hillingdon Council launched a Financial Modernisation Programme in July 2025 to embed processes and controls in its Oracle system. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.