Strategic Performance Report for Quarter Four
Harrow Council is addressing performance issues identified in its Quarter Four 2024-25 report, including call wait times and service delays.
Harrow Council's Performance and Finance Scrutiny Sub-Committee reviewed the Strategic Performance Report for Quarter Four of 2024-25 in July 2025. The report identified several performance indicators rated red, including longer customer call wait times and the council not meeting its 90% target for calls answered by Revenues and Benefits. Persistent fly-tipping and delays in highway repairs were also highlighted as challenges.
The Strategic Performance Report for Quarter Four, covering the period up to March 2025, provides an overview of Harrow Council's performance against key indicators. While no further discussions are currently scheduled, the July 2025 review by the Performance and Finance Scrutiny Sub-Committee scrutinised areas where the council fell short of its targets.
Key facts
- Harrow Council's Performance and Finance Scrutiny Sub-Committee reviewed the report in July 2025. Source
- The council did not meet its 90% target for customer calls answered by Revenues and Benefits. Source
- The actual percentage of customer calls answered by Revenues and Benefits was 86%. Source
- The report highlighted persistent fly-tipping and delays in highway repairs. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.