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Call Wait Times

1 story · 1 council

Newham Council's Pensions Committee is addressing increased call wait times for its pension fund, which exceeded targets in early 2026.

Newham Council's Pensions Committee is currently addressing call wait times for its pension fund, following a report in October 2026. The report stated that the fund's target wait time of four minutes was exceeded by 18 seconds in the first quarter of 2026, as presented by James Cocks, Assistant Director of Transactional People Services.

This increase in call wait times coincided with a decrease in member satisfaction for the pension fund, which fell to 79.4% from 91.1%. There are no further meetings currently scheduled to discuss these call wait times.

Key facts

  1. Newham Council's pension fund call wait times exceeded its target by 18 seconds in the first quarter of 2026. Source
  2. Member satisfaction for Newham Council's pension fund dropped to 79.4% from 91.1%. Source
About this summary

This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 22 October 2026. Spotted a mistake? Email community@opencouncil.network.

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  1. Newham Council pension fund faces call wait time issues and member satisfaction drop Newham Council pension fund faces call wait time issues and member satisfaction drop Newham 22 October 2026