Communication breakdowns
Lewisham Council is addressing low resident satisfaction with housing complaint handling, while Southwark Council identified communication failures in major works projects.
Lewisham Council is currently addressing low resident satisfaction with housing complaint handling, as a report to its Housing Select Committee revealed in September 2026. Only 37% of tenants reported satisfaction with the process, despite council efforts to improve services. The committee heard that over 2,800 Stage 1 complaints were received in the 2025/26 period, highlighting a significant gap in residents' experiences.
Separately, Southwark Council's Housing Scrutiny Commission identified significant communication breakdowns in major works projects in August 2025. A review of projects on the Canada Estate, Fair Street/Devon Mansions, and Kirby Estate found strained relationships between residents and project teams, leading to dissatisfaction and project inefficiencies. This highlighted failures in communication and consultation with residents.
The topic of communication breakdowns refers to failures in conveying information between councils and residents, particularly regarding major works projects and complaint handling. No upcoming meetings are currently scheduled to specifically discuss this topic based on the available information.
Key facts
- In September 2026, only 37% of Lewisham residents reported satisfaction with housing complaint handling. Source
- Lewisham Council received over 2,800 Stage 1 housing complaints in the 2025/26 period. Source
- Southwark Council's Housing Scrutiny Commission identified communication breakdowns in major works projects in August 2025. Source
- Southwark's review covered projects on the Canada Estate, Fair Street/Devon Mansions, and Kirby Estate. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.