Customer Engagement
Lambeth Council is addressing high housing maladministration rates, indicating challenges in customer engagement.
Lambeth Council's high maladministration rates in Housing Ombudsman determinations, a key aspect of customer engagement, were revealed in July 2026. A report to the General Purposes Committee stated that the council had a 92% maladministration rate in 2024/25, the highest among comparable London boroughs.
Between October 2025 and March 2026, Lambeth Council received 108 housing ombudsman cases, with 19 resulting in severe maladministration. The primary causes cited were issues related to the management of damp, mould, leaks, property damage, and repairs.
Key facts
- Lambeth Council had a 92% maladministration rate in Housing Ombudsman determinations in 2024/25. Source
- This rate was the highest among comparable London boroughs, as revealed in July 2026. Source
- Between October 2025 and March 2026, Lambeth Council received 108 housing ombudsman cases. Source
- Of these, 19 cases resulted in severe maladministration. Source
- Primary causes included damp, mould, leaks, property damage, and repairs. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.