Campbell Tickell
Lambeth Council's high housing maladministration rates in 2024/25 follow Campbell Tickell's previous review of the council's complaints handling.
Lambeth Council recorded the highest rate of Housing Ombudsman determinations in London, with 92% of cases resulting in maladministration in 2024/25, a report to a General Purposes Committee meeting revealed in July 2026. This performance included 19 cases of severe maladministration between October 2025 and March 2026, primarily due to issues with damp, mould, leaks, property damage, and repairs.
Campbell Tickell, a consultancy firm providing advice to the public sector, was previously commissioned by Lambeth Council to review its complaints handling. The firm also conducted reviews for Ealing Council and Broadway Living, offering advice and support to the social housing sector. No upcoming meetings or discussions specifically concerning Campbell Tickell's work or its implications for current council performance have been announced.
Key facts
- Lambeth Council had a 92% maladministration rate in Housing Ombudsman determinations in 2024/25. Source
- Lambeth's 92% maladministration rate was revealed at a General Purposes Committee meeting on July 23, 2026. Source
- Lambeth Council recorded 19 severe maladministration cases between October 2025 and March 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.