Organisation

Local Government & Social Care Ombudsman

10 stories · discussed at 7 council meetings · 12 councils

An independent body that investigates complaints about local authorities and social care providers in England. An independent body that investigates complaints about local authorities and other public services in England.

Latest stories

  1. Lewisham Council's Complaint Handling Criticised for Misclassification and Delays Lewisham Council's handling of complaints has been criticised, with a significant number of service requests being misclassified as formal complaints, inflating official figures... Lewisham 23 September 2026
  2. Barnet council sees 47% rise in complaints Barnet Council has seen a significant 47% surge in complaints over the past year, with the total number rising to 4,131 in the 2025/26 financial year. Despite the increased... Barnet 19 September 2026
  3. Barnet Council faces surge in AI-generated complaints, impacting resources Barnet Council is grappling with a significant increase in complaints, with a growing proportion now being generated by artificial intelligence. Barnet 19 September 2026
  4. Hounslow Council accepts Ombudsman's SEND findings Hounslow Council has formally accepted the findings of the Local Government and Social Care Ombudsman (LGSCO) regarding failures in its Special Educational Needs and... Hounslow 18 July 2026
  5. Greenwich Council Cabinet Reviews Ombudsman Complaint Reports for 2023-2025 Greenwich Council's Cabinet has reviewed annual reports from the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman for the 2023/24 and 2024/25... Greenwich 22 February 2026
  6. Hillingdon Council Sees Rise in Upheld Ombudsman Complaints After New Codes Implementation Hillingdon Council is experiencing an increase in upheld complaints to the Local Government and Social Care Ombudsman, a trend that has emerged following the implementation of... Hillingdon 20 February 2026
  7. Harrow Children's Services Face Budget Overspend and Complaints Procedure Risks Harrow Council's Children's Services are facing significant financial strain and heightened scrutiny regarding their handling of complaints, according to a recent meeting of the... Harrow 29 November 2025
  8. Harrow Addresses Ombudsman Report Findings Harrow Council has addressed findings from a recent Local Government & Social Care Ombudsman (LGSCO) report, outlining steps taken to improve how such cases are handled. Harrow 2 November 2025