Annual Complaints Report & LGSCO Letter 2024/25
Bromley Council is addressing increased complaints and Ombudsman concerns about response times for 2024/25.
Bromley Council is currently addressing a 14% rise in complaints received during 2024/25, excluding those handled by Environment & Public Protection, as detailed in its Annual Complaints Report. The Local Government & Social Care Ombudsman (LGSCO) has raised concerns regarding the timeliness of the council's responses to inquiries, as discussed at a Bromley Council Information Briefings meeting in September 2025.
Despite the increase in complaint volume, the total financial consequences of upheld complaints decreased by 40% to £32,452.17 for the 2024/25 period. This report and accompanying letter from the LGSCO provide an overview of complaints received by the council and the Ombudsman's response for the specified year.
Key facts
- Bromley Council reported a 14% rise in complaints received during 2024/25, excluding Environment & Public Protection. Source
- The Local Government & Social Care Ombudsman criticised Bromley Council's response times to inquiries in September 2025. Source
- The total financial consequences of upheld complaints decreased by 40% to £32,452.17 for 2024/25. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.