Primary Care Access
Tower Hamlets Council is investigating resident concerns about primary care access, focusing on failed GP calls and the impact of same-day access hubs.
Tower Hamlets Council is investigating data on failed calls to GP services following resident concerns about difficulties accessing primary care. In November 2026, councillors discussed updates on GP and primary care access, noting an 8.2% increase in GP activity between 2023 and 2025, with 950 additional weekly appointments provided through three same-day access hubs.
The Neighbourhood Development Director for NHS North East London reported in July 2026 that Tower Hamlets' primary care pilots for same-day access were successful. These initiatives moved into short-term commissioned services, aiming to reduce pressure on secondary care through collaboration between A&E, UTC, and Primary Care Networks.
Regarding appointment types, Lewisham GP practices delivered 111,636 appointments in June 2025, with over 75% being face-to-face. This data was presented at the Healthier Communities Select Committee in September 2025 by the Associate Director for Community Based Care and Primary Care (Lewisham), South East London ICB.
Key facts
- Tower Hamlets Council is investigating data on failed calls to GP services. Source
- GP activity in Tower Hamlets increased by 8.2% between 2023 and 2025. Source
- 950 additional appointments weekly are provided through three same-day access hubs in Tower Hamlets. Source
- Tower Hamlets' same-day access pilot moved into short-term commissioned services in July 2026. Source
- Lewisham GP practices delivered 111,636 appointments in June 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 3 November 2026. Spotted a mistake? Email community@opencouncil.network.