Law or policy

Housing Ombudsman Service Complaint Handling Code

1 story · discussed at 2 council meetings · 2 councils

A code of practice for handling complaints, issued by the Local Government and Social Care Ombudsman.

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  1. Housing complaints rise, but response times improve Hounslow Council's Cabinet has noted a significant rise in housing landlord complaints, with figures increasing by 7.5% in the 2025/26 financial year. However, the council has... Hounslow 9 September 2026