Digital exclusion
Councils are currently addressing how digital exclusion impacts residents' access to services and are reviewing strategies to improve digital inclusion.
Harrow Council voted in October 2026 to support retaining post office services, citing their vital role for digitally excluded residents, among others, as proposed closures were discussed. In September 2026, Barking and Dagenham's Overview and Scrutiny Committee heard that residents struggle with digital exclusion, affecting access to council services, with councillors suggesting traditional communication methods and exploring a new app for direct resident communication.
Brent Council highlighted progress in its Equality, Diversity, and Inclusion strategy in September 2026, including efforts to tackle digital exclusion and enhance accessibility. Tower Hamlets discussed its Digital Inclusion Action Plan for 2025-2028 in November 2025, aiming to ensure all residents have the necessary tools and skills, building on a previous plan that saw a reduction in digitally excluded residents.
Digital exclusion refers to the lack of access to digital technologies, reliable internet, or digital skills, hindering participation in online activities and services. No upcoming meetings are currently listed where this topic is scheduled for discussion.
Key facts
- Harrow Council voted in October 2026 to support retaining post office services. Source
- Barking and Dagenham residents struggle with digital exclusion, impacting access to council services, as heard in September 2026. Source
- Barking and Dagenham Council is exploring the 'Loki' app for resident communication, discussed in September 2026. Source
- Brent Council highlighted progress in tackling digital exclusion in its EDI strategy in September 2026. Source
- Tower Hamlets discussed its Digital Inclusion Action Plan 2025-2028 in November 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 2 October 2026. Spotted a mistake? Email community@opencouncil.network.