Issue

Resident Engagement

11 stories · discussed at 10 council meetings · 13 councils

Councils are currently focusing on improving communication channels and integrating resident feedback into housing services and strategic planning.

Councils are currently focusing on enhancing resident communication and integrating feedback into housing services. Barking and Dagenham Council is exploring the 'Loki' app for direct communication, as discussed in September 2026. In the same month, Wandsworth Council's leader apologised for housing service failures. Redbridge Council's Housing Committee reviewed inspection readiness and resident engagement in June 2026, following new legislation. Greenwich Council launched its 'Community Conversations Greenwich' portal in March 2026 to boost engagement.

Several councils are also strategically prioritising resident involvement. Lewisham Council is preparing a new strategy to prioritise place-based involvement and resident engagement, following a review in March 2026. Islington's Overview and Scrutiny Committee initiated a scrutiny review into "Place" covering community engagement in September 2026. Hammersmith and Fulham's Children and Education Policy and Accountability Committee discussed incorporating resident voices into scrutiny in June 2026. No upcoming meetings are currently scheduled.

Resident engagement involves local residents in decision-making processes, service delivery, and community initiatives, such as participating in planning applications. This includes ensuring residents are informed about safety protocols, as Greenwich Council's Housing and Neighbourhoods Scrutiny Panel addressed for high-rise buildings in November 2025.

Key facts

  1. Barking and Dagenham Council is exploring the 'Loki' app for direct communication with residents. Source
  2. Wandsworth Council's leader apologised for housing service failures on September 15, 2026. Source
  3. Redbridge Council's Housing Committee reviewed inspection readiness and resident engagement in June 2026. Source
  4. Greenwich Council launched its 'Community Conversations Greenwich' portal in March 2026. Source
  5. Lewisham Council is preparing a new strategy to prioritise resident engagement, following a review in March 2026. Source 1 Source 2
About this summary

This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.

Latest stories

  1. New app 'Loki' considered for resident communication Barking and Dagenham Council is exploring the use of a new app called 'Loki' as a potential tool for direct communication with residents. The possibility of adopting the app was... Barking and Dagenham 16 September 2026
  2. Wandsworth Council Leader Apologizes for Housing Service Failures, Pledges Improvements Wandsworth Council's leader has apologised to tenants and leaseholders for the level of service they have received in recent years, acknowledging significant failures within the... Wandsworth 16 September 2026
  3. Redbridge Council Prioritises Street Cleanliness and Fly-Tipping Amidst National Challenges Redbridge Council's Clean and Green Committee has prioritised street cleanliness and tackling fly-tipping as key areas for its upcoming work plan, alongside a focus on enhancing... Redbridge 10 July 2026
  4. Redbridge Housing Committee reviews inspection readiness and regulatory compliance roadmap Redbridge Council's Housing Committee has reviewed the local authority's preparedness for upcoming housing inspections, with a focus on regulatory compliance and resident... Redbridge 26 June 2026
  5. Lambeth Aims for 10,000 New Homes, Focus on Social Rent Lambeth Council has set an ambitious target to deliver at least 10,000 new homes over the next decade, with a significant focus on increasing the supply of social rent... Lambeth 25 March 2026
  6. Lewisham Council to adopt new strategy focusing on place-based involvement and resident engagement Lewisham Council is preparing to adopt a new strategy that will prioritise place-based involvement and resident engagement, following a review of its current Corporate Strategy... Lewisham 22 March 2026
  7. Future Lewisham strategy to prioritise resident engagement Lewisham Council is set to prioritise resident engagement in its upcoming Corporate Strategy for 2026-2030, aiming for a more agile and outcome-focused approach following a... Lewisham 22 March 2026
  8. Chilton Grove Estate lessons learned Southwark Council's Cabinet has accepted all recommendations from the Housing Scrutiny Commission regarding the Chilton Grove Estate project, signalling a commitment to learning... Southwark 20 March 2026