Tenant Satisfaction Measures (TSMs)
Ealing Council is currently reviewing housing repairs performance and resident satisfaction, focusing on improving response times and communication.
Ealing Council's Housing and Environment Scrutiny Panel is reviewing housing repairs service performance and resident satisfaction. The panel noted overall improvements over the past year but identified under-performance in August 2026, driven by contractor resource pressures and service transition activity. Strategies to enhance repairs response times and resident communication are under discussion.
As part of its review, Ealing's panel visited the new Repairs Diagnostic Centre, which launched in August 2026, to understand its performance. Tenant Satisfaction Measures (TSMs) are metrics used to gauge tenant satisfaction with housing services. No upcoming meetings are currently scheduled for this topic.
Key facts
- Ealing Council's Housing and Environment Scrutiny Panel reviewed housing repairs service performance and resident satisfaction in October 2026. Source 1 Source 2
- Ealing's Housing and Environment Scrutiny Panel heard overall repairs performance improved over the past year but under-performed in August 2026. Source 1 Source 2
- Ealing's new Repairs Diagnostic Centre launched in August 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 16 October 2026. Spotted a mistake? Email community@opencouncil.network.