Customer Feedback Team Annual Report
Barking and Dagenham Council is addressing its failure to meet complaint response targets, as highlighted in its 2024-25 Customer Feedback Team Annual Report.
Barking and Dagenham Council's 2024-25 Customer Feedback Team Annual Report, presented to the Audit and Risk Committee in September 2025, revealed the council responded to 70% of complaints within the agreed timeframe. This fell short of the 90% corporate goal, despite a 3% decrease in the total number of complaints compared to the previous year.
The report indicated that delays in meeting the 10-working-day target for Stage 1 complaints were due to high volumes of complaints, member casework, and Freedom of Information requests. No further discussions or decisions regarding this annual report are currently scheduled by Barking and Dagenham Council.
Key facts
- Barking and Dagenham Council responded to 70% of complaints within the target timeframe, missing its 90% corporate goal. Source
- The target timeframe for Stage 1 complaints is 10 working days. Source
- Total complaints decreased by 3% compared to the previous year. Source
- The Customer Feedback Team Annual Report was presented at the Audit and Risk Committee meeting on 15 September 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.