Councillor Adam Hug

Councillor Adam Hug emphasised the importance of a single view of the customer and the problem for housing repairs and highlighted the need to ensure contracts are not let for 10 years. The councillor stated that the waste contract is possibly the most high profile contract the council has given. Councillor Hug moved a motion acknowledging the rise in far-right activity. The councillor asked whether the company had considered utilising council-run surveys as a way of checking customer satisfaction more regularly. Councillor Hug was part of the Shareholder Committee that considered the adoption of an updated business plan and reviewed end-of-year performance.

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