Councillor Claire Wills

Councillor Claire Wills, Chair of the Overview and Scrutiny Committee, highlighted the importance of a holistic and joined-up approach, emphasizing consistency in training, triage, and communication. The councillor also discussed the potential use of Artificial Intelligence (AI) as a tool to assist with processes, while identifying risks. Councillor Wills sought clarification on a contract term, and officers confirmed the contract was relatively new and "bedding in."

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