Haringey Council has approved the re-procurement of its housing management system, ensuring the continuation of essential housing services for residents and aiming to positively impact vulnerable groups.
The decision, made at a Cabinet Member Signing meeting on Monday, July 27, 2026, will see a new four-year contract awarded to NEC Software Solutions UK Limited. This move is crucial to avoid significant operational, financial, and compliance risks, including the potential inability to manage rent collection, service charges, and repairs.
The new contract, which begins on August 1, 2026, and runs until July 31, 2030, will cost £561,400. Councillor Johann Beckford, Cabinet Member for Finance and Corporate Services, approved the recommendations, highlighting the importance of maintaining core housing functions.
Without this new contract, the council would face significant operational, financial, and compliance risks,
the meeting summary stated. This could lead to the inability to raise works orders for repairs, leaving residents without essential maintenance, and ultimately prevent the council from operating key landlord functions and meeting its legal obligations.
Beyond mitigating these risks, the council anticipates the new contract will ensure the continuation of vital housing transactions such as rent collection, service charge management, and repairs and maintenance. Furthermore, the decision is expected to have a positive impact on residents in temporary accommodation, council housing, and those at risk of homelessness, who are disproportionately represented by protected characteristics.
The Vertical Application Solutions (VAS) framework was chosen as the most efficient procurement route, as it pre-vets suppliers and sets out terms and conditions. This approach is aligned with the council's statutory duties for housing management.
Alternative options, such as a mini-tender competition using the G-Cloud framework or a full procurement process, were considered but deemed less efficient and more resource-intensive than utilizing the existing VAS framework.
The NEC Housing system has been in use for five years and the new contract will cover a comprehensive suite of modules, including rent and service charge management, repairs, allocations, and customer relationship management.
The meeting information indicates that the contract will help ensure effective housing management for stakeholder groups, including those with protected characteristics such as women, BAME communities, individuals with disabilities, and LGBT+ individuals. While the positive impact on these residents is anticipated, specific measures for monitoring this are not detailed in the provided information.
Further details on the decision can be found in the Decisions 27th-Jul-2026 12.30 Cabinet Member Signing document.
