Annual Complaint & Service Monitoring Report for 1 April 2024 to 31 March 2025
Hillingdon Council is reviewing its complaint handling process, with a committee scheduled to examine the Annual Complaint & Service Monitoring Report.
Hillingdon Council's Corporate Resources & Infrastructure Select Committee discussed reviewing the council's complaint handling process in September 2025. This review aims to improve service delivery, with the committee scheduled to examine the Annual Complaint & Service Monitoring Report for 1 April 2024 to 31 March 2025 to identify specific areas for improvement.
The Annual Complaint & Service Monitoring Report for 1 April 2024 to 31 March 2025 details complaints and service monitoring by Hillingdon Council. The committee, chaired by Councillor John Riley, convened in September 2025 to discuss this report alongside other items, focusing on aligning council operations.
Key facts
- Hillingdon Council's Corporate Resources & Infrastructure Select Committee discussed reviewing the complaint handling process in September 2025. Source
- The committee is scheduled to review the Annual Complaint & Service Monitoring Report for 1 April 2024 to 31 March 2025. Source
- The Corporate Resources & Infrastructure Select Committee meeting was chaired by Councillor John Riley. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.