Hillingdon Council is set to review its complaint handling process following discussions at the Corporate Resources & Infrastructure Select Committee meeting on 17 September 2025. The review comes as part of the council's commitment to improving service delivery, with the committee scheduled to review the Annual Complaint & Service Monitoring Report for 1 April 2024 to 31 March 2025 to identify specific areas for improvement.
The committee, chaired by Councillor John Riley, convened to discuss several key items, including the complaint report, budget and spending, the forward plan, and the work programme. The primary focus was on ensuring the council's operations align with its priorities and resources are used effectively.
The Agenda frontsheet detailed the schedule, with the complaint report taking centre stage. Councillors present included Councillor Adam Bennett, Councillor Kaushik Banerjee, Councillor Farhad Choubedar, Councillor Narinder Garg, Councillor Mohammed Shofiul Islam, Councillor Gursharan Mand, and Councillor Sital Punja.
The review aims to identify areas where the council can improve its handling of complaints, ultimately leading to better services for residents. The committee also reviewed the Monthly Budget Report, Forward Plan, and Work Programme to ensure alignment with council priorities.