Paragraph 49 investigation
Lambeth Council is under Housing Ombudsman investigation for widespread repair failures and high maladministration rates.
Lambeth Council is currently under a formal investigation by the Housing Ombudsman, initiated in December 2025, due to persistent issues in its housing services. This investigation focuses on systemic problems in complaints handling, repairs, and knowledge management, following a significant number of severe maladministration findings, particularly concerning damp, mould, leaks, and property repairs.
A report to the General Purposes Committee in July 2026 revealed Lambeth Council had the highest rate of Housing Ombudsman determinations in London, with 92% of cases resulting in maladministration in 2024/25. Between October 2025 and March 2026, the council received 108 housing ombudsman cases, with 19 resulting in severe maladministration. No upcoming meetings are currently scheduled to discuss the investigation's progress or findings.
Key facts
- Lambeth Council had 92% of Housing Ombudsman cases result in maladministration in 2024/25. Source 1 Source 2
- Between October 2025 and March 2026, Lambeth received 108 housing ombudsman cases. Source 1 Source 2
- 19 of these cases resulted in severe maladministration. Source 1 Source 2
- The Housing Ombudsman initiated a formal investigation into Lambeth Council in December 2025. Source
- A General Purposes Committee meeting discussed the maladministration rates on July 23, 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.