Knowledge management
Lambeth Council is currently under Housing Ombudsman investigation, partly due to issues with knowledge management, following high maladministration rates in housing complaints.
Lambeth Council is facing a formal investigation by the Housing Ombudsman, initiated in December 2025, partly due to persistent issues with knowledge management, complaints handling, and repairs. This follows a General Purposes Committee meeting in July 2026, where it was revealed that the council had the highest rate of Housing Ombudsman maladministration determinations in London during 2024/25.
In 2024/25, 92% of Housing Ombudsman cases against Lambeth Council resulted in maladministration findings, with 19 severe maladministration cases between October 2025 and March 2026. These findings were primarily related to the management of damp, mould, leaks, property damage, and repairs, as reported in July 2026.
The investigation by the Housing Ombudsman stems from persistent themes in casework related to complaints handling, repairs, and knowledge management, which involves the systems and processes for managing and sharing information within an organisation.
Key facts
- A General Purposes Committee meeting on July 23, 2026, revealed Lambeth Council's high maladministration rate. Source
- Lambeth Council is facing a formal investigation by the Housing Ombudsman, initiated in December 2025, partly due to knowledge management issues. Source
- Between October 2025 and March 2026, Lambeth Council received 108 housing ombudsman cases, with 19 resulting in severe maladministration. Source 1 Source 2
- In 2024/25, Lambeth Council had a 92% maladministration rate in Housing Ombudsman determinations. Source 1 Source 2
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.