Resident Engagement
Wandsworth Council is overhauling its resident engagement strategy, as other councils explore new communication tools and review housing service involvement.
Wandsworth Council is overhauling its resident engagement strategy to broaden participation, moving towards flexible, topic-specific scrutiny groups and offering diverse involvement avenues, including digital options, as of October 2026 (story 10357). This follows an independent review. In September 2026, Barking and Dagenham Council explored using the 'Loki' app for direct communication with residents (story 9609). Greenwich Council launched its 'Community Conversations Greenwich' online portal in March 2026 to boost participation with automatic translation (story 6790).
Several councils are focusing on resident involvement in housing services. In September 2026, Wandsworth Council's leader apologised for housing service failures, pledging improvements (story 9560). Redbridge Council's Housing Committee reviewed preparedness for upcoming housing inspections, focusing on regulatory compliance and resident engagement in June 2026 (story 8041). Enfield Council's Cabinet approved its Housing Service Plan for 2026/2027 in March 2026, which includes tenant involvement, with feedback highlighting communication as crucial (story 6727).
Lewisham Council is preparing to adopt a new strategy prioritising place-based involvement and resident engagement, following a review of its Corporate Strategy in March 2026 (stories 6999, 6998). Southwark Council's Cabinet accepted recommendations to improve resident communication for the Chilton Grove Estate project in March 2026 (story 6911). Tower Hamlets' Housing Management Sub-Committee discussed tenant satisfaction in September 2026, and Merton's Overview and Scrutiny Committee discussed incorporating resident voices into scrutiny in September 2026.
Key facts
- Wandsworth Council is overhauling its resident engagement strategy to broaden participation and ensure tenant and leaseholder voices are heard earlier. Source
- Barking and Dagenham Council is exploring the use of a new app called 'Loki' for direct communication with residents. Source
- Wandsworth Council's leader apologised for housing service failures in September 2026. Source
- Redbridge Council's Housing Committee reviewed preparedness for upcoming housing inspections, focusing on regulatory compliance and resident engagement in June 2026. Source
- Greenwich Council launched a new online portal, 'Community Conversations Greenwich', in March 2026, featuring automatic translation into 15 languages. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 2 October 2026. Spotted a mistake? Email community@opencouncil.network.