Engage member portal
Redbridge Council is migrating pension members to the new Engage portal and ending paper statements to save costs.
Redbridge Council decided in December 2025 to discontinue sending paper pension statements, aligning with its digital programme and aiming for cost savings. This initiative encourages scheme members to use the new Engage portal, which is set to replace the existing Member Self Service (MSS) system in January 2026, with current MSS users being seamlessly migrated.
In November 2025, Redbridge Council also announced plans to trace approximately 700 pension members with 'gone away' indicators to locate them and ensure they receive their benefits. This initiative, discussed at a Pension Fund Committee meeting, also includes data cleansing to close records of members who appear to have not worked for some time.
Key facts
- Redbridge Council decided to stop sending paper pension statements in December 2025. Source
- The Engage portal is set to replace the MSS system in January 2026. Source
- Redbridge Council plans to trace approximately 700 'gone away' pension members. Source
- This tracing initiative was announced in November 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.