Pension Administration Quarterly Update Report
Redbridge Council is focusing on tracing 'gone away' pension members and transitioning to digital benefit statements.
Redbridge Council is undertaking an initiative to trace approximately 700 pension members with 'gone away' indicators on their records, as discussed at a Pension Fund Committee meeting in November 2025. This effort also includes data cleansing to identify and close records of members who appear to have not worked for some time, ensuring members receive entitled benefits.
The council's Pension Team will cease sending annual benefit statements by post, aiming to save costs and align with the council's digital programme. This encourages scheme members to use Member Self Service (MSS) and the upcoming Engage portal. Migration from MSS to Engage is scheduled for December 2025, with MSS replacement in January 2026.
The "Pension Administration Quarterly Update Report" details the activities and performance of Redbridge Council's pension administration team. It provides updates on the management of the Local Government Pension Scheme (LGPS) function, informing discussions at the Pension Fund Committee.
Key facts
- Redbridge Council is set to trace approximately 700 pension members with 'gone away' indicators on their records. Source
- Redbridge Council's Pension Team will stop sending annual benefit statements via post. Source
- Migration from Member Self Service (MSS) to the Engage portal is scheduled for December 2025. Source
- Member Self Service (MSS) is to be replaced in January 2026. Source
- Approximately 21.27% of pension scheme members currently use Member Self Service (MSS). Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.