Communication
Councils are currently discussing improving communication with residents, patients, and foster carers, ensuring information accessibility and addressing service-specific gaps.
Healthwatch Hounslow's report in October 2026 highlighted recurring concerns about communication in local health and care services. Kensington and Chelsea Council's Overview & Scrutiny Committee noted in November 2025 that ensuring residents are informed is a risk in fulfilling Grenfell Tower Inquiry commitments. To improve accessibility, Croydon Council decided in November 2025 to translate its Housing Allocation Policy into multiple languages. Merton Council also planned a forum in October 2025 to discuss council contact information and a paperless app to improve communication and efficiency.
Haringey's Alexandra Park and Palace Consultative Committee discussed progress reports in September 2026, which includes methods to inform and engage stakeholders. In October 2025, Barking and Dagenham's Health Scrutiny Committee heard about a lack of stroke-specific communication support for residents. Havering Council is addressing communication challenges with its foster carers, identified in July 2025, following feedback from departing carers.
Key facts
- Healthwatch Hounslow's October 2026 report highlighted recurring concerns about communication in local health and care services. Source
- Kensington and Chelsea Council's Overview & Scrutiny Committee noted in November 2025 that ensuring residents are informed is a risk in fulfilling Grenfell Inquiry commitments. Source
- Croydon Council decided in November 2025 to translate its Housing Allocation Policy into multiple languages for accessibility. Source
- Merton Council planned a forum in October 2025 to discuss council contact information and a paperless app. Source
- Barking and Dagenham's Health Scrutiny Committee heard in October 2025 about a lack of stroke-specific communication support for residents. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 15 October 2026. Spotted a mistake? Email community@opencouncil.network.