Resident Experience and Access Programme (REAP Accelerate)
A Hammersmith and Fulham Council project to implement an AI-enhanced contact centre to improve resident service and operational efficiency, embedding AI capabilities across the council.
Latest stories
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H&F Council to Trial AI Note-Taking to Ease Admin Burden Hammersmith and Fulham Council is set to trial AI-powered note-taking tools to alleviate administrative burdens on staff, freeing them up for more valuable work. The initiative...
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H&F Council Expands AI Use to Manage Tenant Rent Arrears and Modernize Services Hammersmith and Fulham Council is set to expand its use of artificial intelligence (AI) to assist in managing tenant rent payments and arrears. The move is part of a broader...