Project

Housing Complaints AI Automation

2 stories · 1 council

A project by Hammersmith and Fulham Council to embed AI capabilities across the council. An in-house prototype by Hammersmith and Fulham Council that categorises and analyses complaints using machine learning, with sentiment analysis and summarisation features.

Latest stories

  1. H&F Council to Trial AI Note-Taking to Ease Admin Burden Hammersmith and Fulham Council is set to trial AI-powered note-taking tools to alleviate administrative burdens on staff, freeing them up for more valuable work. The initiative... Hammersmith and Fulham 28 November 2025
  2. H&F Council Expands AI Use to Manage Tenant Rent Arrears and Modernize Services Hammersmith and Fulham Council is set to expand its use of artificial intelligence (AI) to assist in managing tenant rent payments and arrears. The move is part of a broader... Hammersmith and Fulham 28 November 2025