Customer Experience Programme
Bexley Council is reviewing its first Family Hub to inform the expansion of its customer experience programme.
Bexley Council opened its first Family Hub in Erith in December 2025 as part of its Future Bexley initiative, which includes a customer experience programme. A review is currently underway to capture learning from this hub. This learning will directly inform the council's strategy for expanding the Family Hub model across the borough, aiming to improve services and ensure value for money for residents.
The customer experience programme is part of Bexley Council's wider Future Bexley initiative, a corporate transformation portfolio addressing significant financial challenges. Similar programmes are also being undertaken by Redbridge Council, focusing on a 'Single Front Door' for services, and Enfield Council, with a training programme to build empathy.
Key facts
- Bexley Council opened its first Family Hub in Erith in December 2025. Source
- A review is underway to capture learning from Bexley's Erith Family Hub. Source
- This learning will inform Bexley Council's strategy for expanding the Family Hub model. Source
- The Family Hub is part of Bexley's Future Bexley initiative. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.